Dear Customer,
We are the Support Team of ErecPower. Follow this step-by-step guide to contact us quickly and get the help you need with your order.
Our official support email is support@erecpower.com — this is our primary communication channel. You can also reach us by phone at +1 (720) 734-6023 (7AM to 9PM / 7 days a week).
How to Contact Us — Step by Step
Open the email app you use on your phone or computer (Gmail, Outlook, Yahoo, etc.)
Click "Compose" or "New Email" and address it to:
This is our official and only support channel.
In the subject field, always include [type of issue + your order number]. This helps us find your order faster.
- Refund – Order #12345
- Package not received – Order #98765
- Address change – Order #33221
- Billing question – Order #55678
Write clearly and include all the information below so we can resolve your request faster:
- Your full name
- Email address used for the purchase
- Your order number
- Detailed description of the issue
- Photos or screenshots (if applicable)
Once everything is filled out, click Send. Our team will reply as soon as possible — typically within 24 hours.
📋 Ready-to-Send Email Template
Just copy, fill in the highlighted fields, and paste into your email.
The more detail you include in your first email, the faster we can solve your request — this avoids back-and-forth and speeds up resolution.